Delivery

Delivery Information

Below you should find all the information you need regarding deliveries.

For details about returns, please visit our Returns Page

UK Customers

We offer a First Class and should take 1-2 working days but unfortunately this isn’t guaranteed.

If you are in a hurry for your order please select next day delivery at check out. To arrive next working day orders must be placed before 1:30pm (UK time). 

The table below details shipping costs, delivery times and tracking for our UK shipping options. 

Service

Cost

Shipped with

Order by

Expected time for delivery

Guaranteed delivery date?

Tracked?

Signed for?

Standard Delivery

Free

Royal Mail

1:30pm

1 - 2 working days

No

No

No

Express Delivery

£7.50

Royal Mail

1:30pm

By end of next working day*

Yes*

Yes

Yes

* Please note, for some rural areas delivery times may take slightly longer.

 

International Customers

The table below outlines cost and typical delivery time for the economy service to our most popular destinations but we can ship anywhere in the world.

European Destinations

Service

Cost

Shipped with

Order by

Expected time for delivery

Guaranteed delivery date?

Tracked?

Signed for?

International Tracked

£6.00

Royal Mail

1:30pm

3 - 5 working days

No

Yes

No

 

Rest of the World

Service

Cost

Shipped with

Order by

Expected time for delivery

Guaranteed delivery date?

Tracked?

Signed for?

International Tracked

£10.00

Royal Mail

1.30pm

7 - 14 days.

No

Yes

No

 

If you can not find the information you need in the details above or in the checkout, or if you have any questions at all about international shipping, then please do not hesitate to contact us for more information.

How to Track your Order

Please refer to your order dispatch confirmation email to see when your order was dispatched and whether it was a tracked service. 

If it is a tracked service, you will receive an email with the tracking number once it is dispatched by us then you can track it here: https://www.royalmail.com/track-your-item. If there is a delay between it being shown as leaving the UK on the Royal mail site and the tracking commencing in your local country the item will be processing through customs. This is quite normal so please be patient.

If you chose free delivery and more than 5 working days have passed please go to your local sorting office and ask if the item is there with a proof of ID.  Please do not rely on the local delivery person leaving a card to tell you it is awaiting collection – this sometimes does not happen!

If it is not at your local sorting office then please contact us with your order number and the address you are expecting the delivery and we'll ensure you receive your order.