Delivery
Delivery Information
Below you should find all the information you need regarding deliveries.
For details about returns, please visit our Returns Page
UK Customers
We offer a First Class and should take 1-2 working days but unfortunately this isn’t guaranteed.
If you are in a hurry for your order please select next day delivery at check out. To arrive next working day orders must be placed before 1:30pm (UK time).
The table below details shipping costs, delivery times and tracking for our UK shipping options.
|
Service |
Cost |
Shipped with |
Order by |
Expected time for delivery |
Guaranteed delivery date? |
Tracked? |
Signed for? |
|
Standard Delivery |
Free |
Royal Mail |
1:30pm |
1 - 2 working days |
No |
No |
No |
|
Express Delivery |
£7.50 |
Royal Mail |
1:30pm |
By end of next working day* |
Yes* |
Yes |
Yes |
* Please note, for some rural areas delivery times may take slightly longer.
International Customers
The table below outlines cost and typical delivery time for the economy service to our most popular destinations but we can ship anywhere in the world.
European Destinations
|
Service |
Cost |
Shipped with |
Order by |
Expected time for delivery |
Guaranteed delivery date? |
Tracked? |
Signed for? |
|
International Tracked |
£6.00 |
Royal Mail |
1:30pm |
3 - 5 working days |
No |
Yes |
No |
Rest of the World
|
Service |
Cost |
Shipped with |
Order by |
Expected time for delivery |
Guaranteed delivery date? |
Tracked? |
Signed for? |
|
International Tracked |
£10.00 |
Royal Mail |
1.30pm |
7 - 14 days. |
No |
Yes |
No |
If you can not find the information you need in the details above or in the checkout, or if you have any questions at all about international shipping, then please do not hesitate to contact us for more information.
How to Track your Order
Please refer to your order dispatch confirmation email to see when your order was dispatched and whether it was a tracked service.
If it is a tracked service, you will receive an email with the tracking number once it is dispatched by us then you can track it here: https://www.royalmail.com/track-your-item. If there is a delay between it being shown as leaving the UK on the Royal mail site and the tracking commencing in your local country the item will be processing through customs. This is quite normal so please be patient.
If you chose free delivery and more than 5 working days have passed please go to your local sorting office and ask if the item is there with a proof of ID. Please do not rely on the local delivery person leaving a card to tell you it is awaiting collection – this sometimes does not happen!
If it is not at your local sorting office then please contact us with your order number and the address you are expecting the delivery and we'll ensure you receive your order.